Home 主页 > 客户支持 > 成功案例



INFINITT 正专注地发展创新的医学成像和数据信息的解决办法并且维持上好的客户服务。

INFINITT and St. Joseph’s Healthcare System: A Knowledgeable Cli... | 2010-9-10

INFINITT and St. Joseph’s Healthcare System: A Knowledgeable Client is our Best Customer

St. Joseph’s Regional Medical Center (SJRMC), a multi-site healthcare provider located in northern NJ, launched a $250 million expansion and renovation project to meet the growing demand for inpatient and outpatient care at its Paterson and Wayne campuses.

Meanwhile, SJRMC also outgrew its second Picture Archiving and Communication System (PACS) and was faced with a multi-million dollar technology replacement to support its increased imaging volumes. They approached the selection of a replacement PACS vendor with caution and premeditation.

Having two previous experiences where the PACS systems fell short of expectations, St. Joseph’s was determined to get what they wanted this time, and started with a well-organized and educated PACS Committee. It was clear that committee members had learned from experience, and had defined their requirements for a successful PACS implementation. This played well for Infinitt, who had hundreds of large installations overseas, but needed a stronger foothold in the U.S. acute-care, multi-facility healthcare system market.

The Committee consisted of both IT and radiology personnel, and both hands-on and executive-level stakeholders. The IT contingent looked at things like fault tolerance and redundancy, uptime guarantees, systems integration experience, remote diagnostics capabilities and compatibility with their IT strategic direction. The radiology group placed more emphasis on the user interface, productivity-enhancing features, access to images from off-site locations, and the consistency of the viewer from one type of workstation to another.

Knowing that they would live with their decision for many years to come, both groups looked long and hard at the vendors’ support commitment, its willingness to customize the system, and its track record for upgrading and keeping up with technology advancements. Both knew the efficiency and accuracy of data migration would be a critical issue. There were millions of images across five physical locations, and one of the five was still film-based. All of the images had to be readily accessible from the replacement PACS.

Infinitt stepped up to the challenge, and was willing to accept a performance-based contract that included penalties if they could not deliver.

“The implementation was about as painless as one could hope for,” said John Hart, Administrative Director - Department of Radiology. “The migration went smoothly, and much faster than what the other vendors had quoted us.”

“Our relationship with INFINITT is different from the usual vendor-client relationship. A great deal of planning went into this project, and INFINITT needed it to succeed as much as we did. That has worked to our mutual benefit,” Hart added.

  1. Prev上一条INFINITT Customer Selected for Massachusetts EHR Pilot Program
  2. Next下一条INFINITT helps Western New York Clinical Information Exchange by ...